Youth worker playing Djembe drums with young people, raising hands in celebration

About Us

Youth Services works with young people and their families aged 12-25 who live, work, study or have a significant connection to the City of Greater Dandenong.

Youth Services provides an important universal service base for young people. We seek to support the healthy physical, social and emotional development of all young people in our community, through building and enhancing protective factors and working with young people to develop their strengths and skills. 

Youth Services is a generalist youth service, comprising of three teams, Counselling and Support, Engagement and Participation and Youth and Community Development.

The team is based at 39a Clow Street, Dandenong.

Commitment to Child Safety

Greater Dandenong Council Commits to:

  • Hold a zero tolerance to child abuse, both within the community and within its organisation
  • Ensuring the child’s best interest and safety remain a focus of all services and programs provided by Council
  • Actively work towards empowering children in their own right, and that their voices and opinions are taken into consideration and influence governance and decision making to improve the lives of children
  • Be responsive, caring and culturally sensitive in the services/programs provided to ensure child safety remains a priority for all children and young people
  • Implement prevention and management strategies for child abuse risks, including both physical and online risks
  • Uphold the safety of all children, including culturally and linguistically diverse, Aboriginal and Torres Strait Islander and children with additional needs and disabilities
  • Ensure stringent screening and implementation of appropriate training in the prevention and management of child abuse, including duty of care of executive management, volunteers and all employees.

Feedback and Complaints

We welcome your feedback about the service, both positive and negative. We want to hear about what we are doing well and what you like about the service, so that we can continue doing it, and also to know how you think we can improve our service. Please let us know if you need support such as an interpreter or advocate to provide feedback.

Your feedback can be provided by:

  • Talking directly with a staff member or asking to speak with a member of the Youth and Family Services Leadership Team
  • Completing a feedback form
  • Contacting us via phone, email, letter, website or social media

We will take your feedback or complaint seriously and will provide you with a response within five working days.

Opening Hours
Weekday Time slot Comment
Monday - Friday: 9:00 am-5:00 pm
Saturday - Sunday: Closed
On

Youth and Family Services

Katharina, Coordinator Youth and Family Services

katharina.verscharen@cgd.vic.gov.au
0419 312 549

Katharina is the Coordinator of Youth and Family Services and is responsible for leading the entire service, comprising the sub teams of Family Support, Youth and Community Development, and Engagement and Participation. In her spare time Katharina enjoys spending time with her children and grandchildren, travelling, listening to reggae and socialising with friends

Counselling and Support

Sylvia, Team Leader Youth and Family Support Services

sylvia.marov@cgd.vic.gov.au
0403 390 591

Sylvia oversees the Youth and Family Support Team which supports the wellbeing and safety of children. Sylvia is also a psychologist and provides counselling and mental health support to young people aged between 12-25 years. She loves all things food - especially sharing food with friends, and will go exploring on a day trip any day of the week.

Engagement and Participation

Madeleine, Team Leader Engagement and Participation

madeleine.power@cgd.vic.gov.au
0401 200 488

Madeleine (Maddy) became a youth worker because she loves supporting young people to be themselves and feel confident in who they are. She currently leads the Youth Participation and Engagement team, which means she works with a group of awesome youth workers to deliver exciting programs and events for young people across the City of Greater Dandenong. In her spare time, you’ll find Maddy swimming (at the beach if possible!) and hosting dinners for friends and family.

Demi, Youth Development Officer

Demi runs our FReeZA Committee, assisting young people to plan and deliver youth-led events for the community. She also facilitates our Holiday Activities Committee, working with young people to plan a variety of fun activities for our school holiday program. Demi loves spending time with family and friends, and enjoys getting stuck into a good book. She is plant-obsessed, although her half-dead plants probably don’t agree - but persistence is key!

Emma, Youth Development Officer

Emma, a youth worker with a background in event management, is driven by her passion for social justice and co-design principles. She works with the FReeZA Committee, assisting young people to plan and deliver youth-led events for the community.  In her spare time, Emma is usually gardening, getting creative, and being out in nature.

Nathan, Youth Development Officer

Nathan (Nate) facilitates the Holiday Activities Committee and works in collaboration with other passionate members of the Youth Engagement and Participation team to provide exciting opportunities and activities for young people, both during the school term and during the school holidays! Nathan has a huge passion for writing, reading, film and the dramatic arts – things he combines on his weekends when he rolls math rocks (dice) and plays Dungeons & Dragons with his mates!

Youth and Community Development

Aishling, Team Leader Youth and Community Development

aishling.fagan@cgd.vic.gov.au
0401 366 443

Aishling leads the Youth and Community Development team which supports and encourages young people’s active participation in their own communities. This includes promoting youth voice, building leadership and capability; facilitating learning, skill development and volunteering opportunities. In her spare time Aishling enjoys hanging out with family and friends, exploring the great outdoors and holidaying.

Catherine, Youth Development and Community Engagement Officer

Catherine (Cat) is passionate about platforming the voices of young people and empowering youth to take an active lead in addressing the issues that impact their lives. She creates opportunities for young people to express their views and ideas, and participate in Council decision-making, including our COVID-19 Research Project and Youth Summit for schools. Cat is a massive book worm, loves gardening, and is obsessed with finding more plants to add her collection.

Venushi, Youth Development Officer

Venushi facilitates our Young Leaders program, supporting young people to plan and deliver projects that positively impact the community. She has a background in health promotion, and delivers a range of educational programs to support young people's health and wellbeing, including smoking and vaping cessation. Venushi loves spending time outdoors, checking out new brunch spots and making desserts.

Bethany, Youth Development and Community Engagement Officer

Bethany is passionate about working with young people to create positive change and is always interested in finding new research or evidence that can help advocate for the needs of young people. In her free time, Bethany enjoys being with friends and family, being creative (aka: making a mess), buying earrings and planning her next holiday.

Elvis, Youth Development Officer

Elvis is a spirited young person who uses his skills and lived experience to increase opportunities and improve services for young people in the City of Greater Dandenong. He is currently leading the IMPACT volunteering project to inform youth about volunteering and its benefits, and connect them volunteer-involving organisations. In his spare time, Elvis likes to pursue his passions in screen acting, and spend time with his family and friends. 

Youth Services

39a Clow Street, Dandenong